Counselling | Coaching | Consulting

Last Updated: July 2026

1. Introduction and Commitment

Transforming Positive Vibes Counselling Support (ABN: 11 608 972 962), hereinafter referred to as "we", "us", or "our", is committed to protecting the privacy of your personal and sensitive information. This Privacy Policy outlines how we collect, use, disclose, store, and manage your data in strict compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable state-based health records privacy legislation.

By accessing our website (transformingpositivevibes.com.au), engaging our clinical counselling, NDIS recovery coaching, or corporate consulting services, or enrolling in our masterclass programs (including The Executive Function Blueprint and EmpowHER™), you explicitly consent to the collection and use of your information as described in this policy.

2. Types of Information We Collect

We only collect personal information that is reasonably necessary to deliver our specialized service pillars. This data falls into two primary legal categories:

Personal Information

• Identity Data:
  Full name, date of birth, gender, and professional or job titles.
   
• Contact Data:
  Email address, mobile telephone number, and residential or business billing addresses.
   
• Transaction Data:
  Details regarding secure payments, tax invoices, course registrations, and program agreements.
  

Sensitive and Health Information

Given the clinical nature of our counselling and NDIS support frameworks, we may collect sensitive health information with your explicit, signed consent:

• Clinical history, childhood trauma timelines, grief logs, and mental health diagnoses.
  
  
• NDIS participant numbers, psychosocial recovery goals, and independent funding plan parameters.
  
  
• Cognitive tracking logs, executive function diagnostics, and behavioural warning flags generated during our interactive masterclass implementation labs.
  

3. How We Collect Your Data

We collect personal and sensitive information via low-friction, transparent methods, primarily:

• Direct Interaction: When you initiate contact via our top-right "Get In Touch" email hyperlink, telephone our corporate line, or submit a formal service enquiry.
  
  
• Onboarding & Contracts: When you execute our manual Participant Commitment Agreement templates via secure digital signature portals (such as Adobe Sign).
  
  
• Financial Transactions: When you settle your registration fees or invoice ledgers securely through our integrated Stripe payment link architecture.
  
  
• Program Delivery: Information you voluntarily share during live Zoom interactive chat strings, implementation lab sessions, or inside your homework tracking matrices.
  

4. Purposes for Handling Information

We collect, hold, and utilise your information strictly for the following operational purposes:

• To deliver individualised clinical counselling, non-clinical NDIS recovery coaching, and executive corporate consulting.
  
  
• To process payments, verify identities, and issue fully compliant Australian Tax Invoices detailing the 10% GST component.
  
  
• To distribute masterclass companion assets, including custom weekly digital workbooks.
  
  
• To securely administer our internal business operations, mitigate corporate risk, and comply with our professional, ethical, and legal reporting obligations under Australian law.
  

We strictly do not sell, rent, trade, or distribute your personal data or clinical summaries to third-party direct marketing corporations. 

5. Disclosure of Personal Information

Your personal and health data remains strictly confidential. We will only disclose your personal information under the following limited circumstances:

• Third-Party Software Providers: To trusted technical operators who provide our core operational systems (including Stripe for payment settlement, Adobe Sign for contract execution, and secure encrypted email servers), strictly to execute your requested services.
  
  
• Legal & Ethical Mandates: Where disclosure is required or permitted by Australian law, or where we have a professional duty of care to report a serious, imminent risk of harm to yourself or the public.
  
  
• NDIS Audits: Where necessary to verify capacity-building service delivery metrics with the National Disability Insurance Agency (NDIA) or the NDIS Quality and Safeguards Commission, strictly with your prior authorisation.
  

6. Data Security and Storage Layout

We take the security of your data exceptionally seriously. Your personal and sensitive records are stored securely using enterprise-grade electronic safeguards.

• All digital contract data executed via Adobe Sign utilises advanced cryptographic security and maintains a legally binding, encrypted audit trail.
  
  
• All credit card and direct banking transactions are processed through Stripe’s PCI-DSS compliant secure infrastructure. No raw financial card credentials are ever captured or stored on our website servers.
  
  
• We retain your records only for as long as required to satisfy our legal, accounting, and professional clinical retention obligations. When no longer required, data is permanently destroyed or anonymised via secure electronic wiping. 

7. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you maintain a legal right to request access to the personal and sensitive information we hold about you. You can also request that we correct any inaccurate, outdated, or incomplete details.
 

To initiate an access or correction request, please email us directly at support@transformingpositivevibes.com.au. We will process your request within a reasonable timeframe (typically 14 business days), subject to any valid legal exemptions under the Privacy Act 1988 (Cth).

8. Privacy Complaints and Contact Channels

If you have any questions regarding this Privacy Policy, or if you wish to lodge a formal complaint regarding a potential breach of your privacy rights, please contact the sole owner directly:

• Entity: Transforming Positive Vibes Counselling Support
  
  
• Attention: Helen Day (Founder & Sole Owner)
   
• Direct Email: support@transformingpositivevibes.com.au
  

If you are unsatisfied with our internal handling of your complaint, you maintain the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au.